Shipping & Delivery Policy

Effective date: 19 October 2026

This policy explains how goods and services bought on Howsit are delivered. It is part of our Terms and Conditions. Howsit is operated by Howsit.

1. Digital services — delivered instantly

Howsit Pro, Business ERP plans, school plans, HD group calls, live packs, ads and boosts, and other in-app services are delivered in the app as soon as the payment is confirmed. Nothing is shipped. If a paid service does not appear within 30 minutes, contact us and it will be activated or refunded (see the Cancellation & Refund Policy).

2. Marketplace orders — shipped by courier

• Where we deliver: currently within India only.
• How: through our logistics partner Shiprocket and its courier partners, or by the seller's own delivery where the listing says so.
• When: the estimated delivery date is shown at checkout before you pay. Most orders are dispatched within 1–3 business days and delivered within 3–7 business days of dispatch, depending on the distance and the courier.
• Cost: the delivery charge is calculated for your address and shown at checkout before you pay. It is never added later.
• Tracking: once the order is shipped, the app shows the courier and tracking status.
• Delays: if a courier is delayed, we tell you in the app. If an order is not delivered within 10 days after the estimated date, you may cancel it for a full refund.
• Failed delivery: if a courier cannot deliver after its attempts and the order comes back to the seller, you get a full refund of the item price (and of the delivery charge if the failure was not because of a wrong address or refusal).

3. Shop orders — pickup or local delivery

• Shops on Howsit offer pickup from the shop and/or local delivery by the shop. The options, delivery charge and minimum order are shown before you pay.
• The shop prepares the order and marks it ready (for pickup) or out for delivery. You can follow its status in My orders.
• If a shop does not prepare a paid order within 7 days, it is cancelled and refunded automatically.

4. Damaged, wrong or missing items

Check your order when it arrives. If anything is damaged, wrong or missing, tap Report a problem on the order within the return window (or within 48 hours of delivery for items sold without returns), with photos. The payment stays held until it is resolved. See the Cancellation & Refund Policy.

5. Contact

Howsit (Registered as a Micro Enterprise under Udyam)
At/Po-Karanjia
Karanjia, Dist. Mayurbhanj
Odisha 757037, India

• Email: support@howsit.in
• Phone: +91 73377 66156
• Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST