Grievance Redressal

Howsit, operated by Howsit, has appointed a Grievance Officer under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Name: Satyabrata Barik
Address: At/Po-Karanjia, Karanjia, Dist. Mayurbhanj, Odisha 757037, India
Email: support@howsit.in
Phone: +91 73377 66156 (Monday to Saturday, 9:00 AM – 7:00 PM IST)

What you can complain about

Content on Howsit that you believe is unlawful or breaks our Community Guidelines;
a decision we took about your content or account (for example a removal or a suspension);
how we process your personal data, or a request about your rights (see the Privacy Policy);
an order, payment, refund or seller on Howsit.

How to complain

In the app: Settings → Help & Feedback → Contact Support, or Report on any post, Reel, live stream, profile or message.
Or write to support@howsit.in with the subject "Grievance", your registered phone number, a description, and links or screenshots of the content concerned.

Time limits we follow

Complaint	Acknowledged within	Resolved within
Content, account and other complaints (IT Rules)	24 hours	15 days
Content that shows a person's private areas, nudity or sexual acts, or impersonates a person in such content (including morphed images)	24 hours	Removed or disabled within 24 hours
Requests to remove other unlawful content from users	24 hours	72 hours
Orders, payments and refunds (E-Commerce Rules)	48 hours	1 month
Personal data and your data rights (DPDP Act)	24 hours	15 days

If you are not satisfied

Content and account decisions: you may appeal to the Grievance Appellate Committee within 30 days of our decision, at gac.gov.in.
Personal data: you may complain to the Data Protection Board of India.
Orders and payments: you may contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or approach a Consumer Commission.
Cyber fraud: report at cybercrime.gov.in or call 1930.

Requests from government and law enforcement

Authorised government agencies and law enforcement can send lawful orders and requests to support@howsit.in. We respond within the time the law requires (for example 72 hours for information requests under Rule 3(1)(j) of the IT Rules).